Undelivered packages are returned to our head office in Manchester, UK. If you would like us to resend your package, a new shipping fee will apply.
If the order was attempted to be delivered but the customer was not home, we cannot refund the shipping cost.
RETURNS & EXCHANGES
We will be happy to accept returns of items that are in resalable condition as long as they are returned within 30 days of the shipment date, and provided they have not been worn to train in or washed.
You may choose to receive either a refund or exchange. Outgoing shipping charges will not be refunded.
For us to refund an item, there must be a valid fault with the item or a mistake from our team. For example we sent the wrong size, or the item is damaged.
To return your items please send a email us at: email@example.com with the details of your return. We will then respond to your email within one business day with instructions for shipping the item back to us.
When you send your package back to us, it's important that you include a note with details of the return. Please include your Progress order number, and any information we might need.
For all items returned to us in a poor condition, ie, required cleaning / steaming the item before re-sale, there will be a £5 re-stocking fee.