All UK orders are shipped with DPD or Royal Mail, depending on which shipping option you select at checkout. International Progress orders are shipped via FedEx or UPS, and all orders include a tracking number emailed to you as soon as our trusted couriers have it in their hands! 

The deadline for same day shipping is 3pm UK time (GMT).

If there is nobody available to receive the package, the courier will leave a note with information about how to arrange a collection from the local depot, or arrange a re-delivery.  If there is no note, please check your tracking number for further information

Undelivered packages are returned to our head office in Manchester, UK. If you would like us to resend your package, a new shipping fee will apply. 

Any issues with your package in transit, we're always available - just Contact Us