Shipping / Returns

Progress Jiu Jitsu offers FREE SHIPPING to all countries in Europe.*  There is a minimum spend amount required before you can access Free shipping (see the chart below)  

Progress orders are shipped via DPD, and all orders include a tracking number.  Please see the chart below for shipping prices and estimated delivery time per country.

The deadline for same day shipping is 3.30pm UK time (BST).

For Orders being shipped outside Europe - North America, Asia and Australasia, we use Royal Mail International tracked and signed.  This can take 5-6 business days.

 

UNDELIVERED PACKAGES

Undelivered packages are returned to our head office in Manchester, UK. If you would like us to resend your package, a new shipping fee will apply. 

If the order was attempted to be delivered but the customer was not home, we cannot refund the shipping cost.

 

RETURNS & EXCHANGES

We will be happy to accept returns of items that are in resalable condition as long as they are returned within 30 days of the shipment date, and provided they have not been worn to train in or washed.

You may choose to receive either a refund or exchange. Outgoing shipping charges will not be refunded.

For us to refund an item, there must be a valid fault with the item or a mistake from our team.  For example we sent the wrong size, or the item is damaged.

 

RETURN PROCEDURE

To return your items please send a email us at:  info@progressjj.co.uk with the details of your return. We will then respond to your email within one business day with instructions for shipping the item back to us.  

When you send your package back to us, it's important that you include a note with details of the return.  Please include your Progress order number, and any information we might need.

 

NOTES

For all items returned to us in a poor condition, ie, required cleaning / steaming the item before re-sale, there will be a £5 re-stocking fee.