If you're having trouble accessing your account watch our Quick Guides for MOBILE and DESKTOP
On your account page when you're logged in you can track your orders, see your Legend Points balance and also update your Wishlist!
Orders and Shipping
QUESTIONS AND ANSWERS
As soon as your order is placed you'll receive a confirmation e-mail! Further e-mails with your tracking info will follow when your items are packaged. If you have placed an order but not received any confirmation, just let us know at support@progressjj.co.uk and we can fix any problems with your e-mail!
If you want to change the items in your order, that's no problem! Just let us know as soon as possible, as we can't make any changes after the order has been collected by our trusted couriers!
We ship Worldwide from our UK store! Although it is a little expensive to ship from the UK to further afield continents.
If you're a US customer, we ship with FedEx fully tracked!
You can also see our dedicated shipping warehouses in:
We ship your goods as fast as possible! Every order made before 3PM GMT ships the same day and our couriers travel worldwide quickly. UK orders arrive next day, Europe within 2-7 days. And USA, Australia, Asia all within 7-10 days.
Using the tracking number sent out by e-mail, you can track your goods exact location with FedEx, UPS, DPD or Royal Mail. If you have any questions about the wherabouts of your parcel we can help - just e-mail support@progressjj.co.uk.
Payments
QUESTIONS AND ANSWERS
We accept GooglePay, PayPal, Apple Pay and all major credit cards!
We also accept payments in Bitcoin, Etherium and Litecoin, you can select our Coinbase payment option at checkout to pay us in crypto.
If you're shopping on the UK site you will be charged in GBP (£), which is converted from your local currency at checkout based on the daily exchange rate.
Yes! You can pay for your orders in monthly installments using our credit partnership with Klarna. Each product page has a button to help you learn about how paying with Klarna works!
🇺🇸 Customer? Look No Further!
If you're not happy with your product in the first 90 days, just drop us an e-mail at support@progressjj.co.uk and we can fix your return item no problem at all!
We ship to you from our UK warehouse, you can choose from:
Standard 5-7 Days
Express 3-4 Days
Any orders over $190 and you get FREE shipping!
Both services are with UPS and fully tracked!
Returns + Exchanges
Questions and answers
Yes we do indeed! If you read through our Returns Policy, this will explain everything in the easiest way possible.
We have an office / warehouse in Manchester, UK. If you'd like to return any items to us directly, that's no problem! Just drop us an e-mail on support@progressjj.co.uk and we can arrange a time for you.
One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
