If you're having trouble accessing your account watch our Quick Guides for MOBILE and DESKTOP
On your account page when you're logged in you can track your orders, see your Legend Points balance and also update your Wishlist!
Orders and Shipping
QUESTIONS AND ANSWERS
As of June 2026, we have a dedicated distribution warehouse in New Jersey, meaning none of your orders will incur any international tatiffs!
As soon as your order is placed you'll receive a confirmation e-mail! Further e-mails with your tracking info will follow when your items are packaged. If you have placed an order but not received any confirmation, just let us know at support@progressjj.co.uk and we can fix any problems with your e-mail!
If you want to change the items in your order, that's no problem! Just let us know as soon as possible, as we can't make any changes after the order has been collected by our trusted couriers!
We ship your goods as fast as possible! Every order made before 3PM ET ships the same day and our couriers travel worldwide quickly. US mainland orders will arrive within 2-4 days!
Using the tracking number sent out by e-mail, you can track your goods exact location with FedEx, UPS, DPD or Royal Mail. If you have any questions about the wherabouts of your parcel we can help - just e-mail support@progressjj.co.uk.
Payments
QUESTIONS AND ANSWERS
We accept GooglePay, PayPal, Apple Pay and all major credit cards!
If you're shopping on the UK site you will be charged in GBP (£), which is converted from your local currency at checkout based on the daily exchange rate.
Yes! You can pay for your orders in monthly installments using our credit partnership with Klarna. Each product page has a button to help you learn about how paying with Klarna works!
Returns + Exchanges
Questions and answers
Yes we do indeed! If you read through our Returns Policy, this will explain everything in the easiest way possible.
We have an office / warehouse in New Jersey, USA. If you'd like to return any items to us directly, that's no problem! Just drop us an e-mail on support@progressjj.co.uk and we can arrange a time for you.
